Contact Us

Customer Care

In North America, call toll-free 1-800-387-1616 or fax 1-888-414-5951, 24 hours a day, seven days a week.

Outside North America, call collect 416-947-2900 or fax 905-755-3003, 24 hours a day, seven days a week.

Within Toronto area, call 416-947-2900 or fax 905-755-3003, 24 hours a day, seven days a week.

Citi™ MasterCard^® Address
Mail to:

Citi MasterCard
P.O. Box 2050, Postal Station "B"
Mississauga, Ontario L4Y 0B3

Citi PETRO-POINTS™ MasterCard

For Citi PETRO-POINTS MasterCard related inquiries, call toll-free 1-866-637-3876.
For more information about the PETRO-POINTS program, call 1-800-668-0220 or visit www.petro-points.com.

Citi STAPLES^® easyRewards™ MasterCard

For Citi STAPLES easyRewards MasterCard related inquiries, call toll-free 1-866-768-7993.
Overseas: call collect 416-947-2900

Citi STAPLES easyRewards Business MasterCard

For Citi STAPLES easyRewards Business MasterCard related inquiries, call toll-free 1-866-768-7993.
Overseas: call collect 416-947-2900
For more information about the STAPLES easyRewards for Business program visit www.businessownersgetit.com.

Club Sobeys MasterCard

For Club Sobeys MasterCard related inquiries, call toll-free 1-866-922-3751.
Outside USA and Canada, call collect at 416-947-2900.
For more information about the Club Sobeys program, call 1-877-7SOBEYS or visit www.clubsobeys.com.

Benefit Information

Travel Accident and Baggage Delay Insurance

To make a claim, call DFS&A Insurance Agency between 8:30am and 8:00pm E.S.T.:
Within North America, call 1-800-337-2632.
Outside North America, call collect at 416-367-1427.

Extended Warranty, Collision/Loss Damage Waiver, Emergency Assistance Program & Purchase Security

To make a claim, 24 hours a day:
Within North America, call World Travel Protection at 1-800-667-4273, 24 hours a day.
Outside North America call collect at 416-977-3306, 24 hours a day.

Citi Price Protection

Claims and inquiries should be addressed to:
CSI Brokers Inc.
1 Yonge Street, Suite 1801
Toronto, Ontario M5E 1W7
Tel: 416-367-1427, 9:00am - 5:00pm EST
Fax: 416-369-0515

Value-Added Offers

CreditShield^®

Call Assurant Group between the hours of 8:00am and 8:00pm, E.S.T.:
For English service, call 1-800-654-8573.
For French service, call 1-800-654-8142.

CardAssist^® Card Registry Service

For CardAssist services, call 24 hours a day, seven days a week.
Within North America, call 1-800-387-1949, or fax 1-800-565-2945.
Outside North America, call collect at 416-236-1569.

Accidental Death and Dismemberment Insurance

You can call Monday to Friday, between the hours of 9:00am and 6:00pm E.S.T:
For English service, call 1-800-339-2495.
For French service, call 1-800-339-2530.

Travel Medical Insurance

To purchase Travel Medical Insurance, between 9:00am and 8:00pm Monday to Friday and
10:00am to 6:00pm Saturday & Sunday:
Within North America, call 1-888-592-9292.

To make a claim, 24 hours a day:
Within North America, call 1-800-663-0399.
Outside North America, call collect at 604-278-4108.

Unclaimed Property

To inquire about unclaimed property such as a credit balance owing to you, that may be associated with your Citi MasterCard account, please call 1-800-387-1616.

To inquire about unclaimed property such as a credit balance owing to you, that may be associated with your Diners Club account, please call 1-800-363-3333.

To inquire about unclaimed property such as a credit balance owing to you, that may be associated with your Citi Cards Canada private label credit card account, please call 1-800-233-8557.

To inquire about unclaimed property such as a credit balance owing to you, that may be associated with your Home Depot credit card account, please call 1-800-747-3787.

Citibank Canada
Citigroup Place
123 Front Street West, Suite 1700
Toronto, Ontario M5J 2M3

Major Intersection:
Citigroup place is located on the south west (SW) corner of Front and York streets, just west of Union Station.

Call 416-947-5500
Between 9:00 a.m. to 5:00 p.m. from Monday - Friday

Corporate and Investment Banking: 416-947-5500

Diners Club®: 1-800-363-3333

Citi Private Bank Toronto: 416-947-5300, Vancouver: 604-739-6222 and Montreal: 514-393-7526

CitiFinancial: 1-888-638-2274
CitiCorp Mortgage: 1-888-860-7420

Citi Assurance Services
American Health and Life Insurance Company
Triton Insurance Company: 1-800-285-8623

Primerica: 905-812-2900 or toll free 1-800-387-7876

Customer Care

In North America, call toll-free 1-888-834-2484 or fax 416-369-4878, 24 hours a day, seven days a week.

Outside North America, call collect 416-369-6399 or fax 416-369-4878, 24 hours a day, seven days a week.

Within Toronto area, call 416-369-6399 or fax 416-369-4878, 24 hours a day, seven days a week.

Citi MasterCard Address

Mail to:
Citi MasterCard
Commercial Card Products
PO Box 4099, Postal Station "A"
Toronto, Ontario M5C 2V6

If you have a complaint or problem, the first step is to contact the Business Customer Care Unit.

Citi MasterCard
Corporate and Investment Banking
Citibank Commercial Cards
Private Banking

If your concern remains unresolved after talking to one of the Telephone Representatives or Supervisors, you may elevate your concern to a Manager. If a Manager is not immediately available, the Representative can assist you in leaving a message and/or requesting further contact. If you have escalated your concern to all levels within the Business Customer Care Unit and are still not satisfied with the resolution, you may contact the Citibank Canada Ombudsman at 1-888-245-1112 (or 416-947-4122 in Toronto) or

Mail to:
Citibank Canada Ombudsman
123 Front Street West, Suite 1700
Toronto, Ontario M5J 2M3

If within six (6) months of the Citibank Canada Ombudsman's review, you are not satisfied with the resolution of your complaint, you may contact the Ombudsman for Banking Services and Investments.

Mail to:
Ombudsman for Banking Services and Investments
PO Box 896 STN Adelaide
Toronto, Ontario M5C 2K3

Toll-free telephone: 1-888-451-4519
Toll-free fax: 1-888-422-2865
Web site: www.obsi.ca
Email:

For reasons of confidentiality and security, do not send confidential information such as account information or credit card number via email.

In the complaints handling process for Canadian financial institutions, including Citibank Canada, the Financial Consumer Agency of Canada is responsible for ensuring that all financial institutions comply with federal consumer legislation and will investigate any complaint or concern that relates to a possible breach of that legislation.

You may contact the FCAC in writing at 6th floor Enterprise Building, 427 Laurier Ave. W., Ottawa ON, K1R 1B9; by calling 1-866-461-3222 (English); 1-866-461-2232 (En Francais) or through its website at www.fcac-acfc.gc.ca.

In compliance with the Support Orders and Support Provisions (Banks and Authorized Foreign Banks) Regulations, Citibank Canada has designated the following offices for the service of enforcement notices in respect of the below noted provinces.

Alberta
Citibank Canada, Canterra Tower
400-3rd Avenue S.W., Suite 4301
Calgary, Alberta T2P 4H2

British Columbia
Citibank Canada, The Citi Private Bank
550 Burrard Street, Bentall 5, Suite 1228
Vancouver, BC V6C 2B5

Ontario
Citibank Canada, Citigroup Place
123 Front Street West, Suite 1700
Toronto, Ontario M5J 2M3

Quebec
Citibank Canada
1501 McGill College Avenue, 4th floor
Montréal (Québec) H3A 3M8