Purchase Assurance is a special benefit available automatically to Citi™ Platinum and Gold MasterCard® Cardmembers. If an item you've purchased in the last 90 days is lost, stolen or damaged, this insurance program ensures that you're covered. If an expensive hand-loomed rug gets damaged, or your handsome new briefcase is stolen, don't worry: eligible items will be replaced or repaired or you'll be reimbursed the purchase price.
This benefit is available to you right away, automatically. So there's no special registration. Most purchases are protected against risk of direct physical loss or damage, including loss by fire. And it doesn't matter where in the world you happen to be at the time or where the item was bought.
View the Insurance Certificate*
Citi Gold MasterCard
Citi Platinum MasterCard
To make a claim you must notify the Claims Administrator immediately.
From North America, call: 1-800-667-4273
From outside North American, call collect: 416-977-3306
The Claims Administrator will send you the appropriate claim form.
*Benefits and services are subject to change. Insurance benefits are underwritten by licensed insurance companies. Details of coverage including terms, conditions, limitations and exclusions are outlined in the Citibank MasterCard Features, Services and Insurance Certificates provided with your Citi MasterCard card.
To make a claim notify the Claims Administrator:
From North America, call:(1-800-667-4273)
From outside North American, call collect:(416-977-3306)
24 hours a day,
seven days a week
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