Citibank Canada
Citigroup Place
123 Front Street West, Suite 1100
Toronto, Ontario M5J 2M3

Major Intersection:
Citigroup place is located on the south west (SW) corner of Front and York streets, just west of Union Station.

Call 416-947-5500
Between 9:00 a.m. to 5:00 p.m. from Monday - Friday

Corporate and Investment Banking: 416-947-5500

Citi Private Bank Toronto: 416-947-5300, Vancouver: 604-739-6222 and Montreal: 514-393-7526

CitiFinancial: 1-888-638-2274
CitiCorp Mortgage: 1-888-860-7420

Citi Assurance Services
American Health and Life Insurance Company
Triton Insurance Company: 1-800-285-8623

Customer Care

In North America, call toll-free 1-888-834-2484 or fax 416-369-4878, 24 hours a day, seven days a week.

Outside North America, call collect 416-369-6399 or fax 416-369-4878, 24 hours a day, seven days a week.

Within Toronto area, call 416-369-6399 or fax 416-369-4878, 24 hours a day, seven days a week.

Citi MasterCard Address

Mail to:
Citi MasterCard
Commercial Card Products
PO Box 4099, Postal Station "A"
Toronto, Ontario M5C 2V6

If you have a complaint or problem, the first step is to contact the Business Customer Care Unit.

Citi MasterCard
Corporate and Investment Banking
Citibank Commercial Cards
Private Banking

If your concern remains unresolved after talking to one of the Telephone Representatives or Supervisors, you may elevate your concern to a Manager. If a Manager is not immediately available, the Representative can assist you in leaving a message and/or requesting further contact. If you have escalated your concern to all levels within the Business Customer Care Unit and are still not satisfied with the resolution, you may contact the Citibank Canada Ombudsman at 1-888-245-1112 (or 416-947-4122 in Toronto) or

Mail to:
Citibank Canada Ombudsman
123 Front Street West, Suite 1700
Toronto, ON M5J 2M3
Telephone: 1-888-245-1112; Toronto 416-947-4122
Fax: 416-947-4123
E-mail: citicanadaombudsman@citi.com

If within six (6) months of the Citibank Canada Ombudsman's review, you are not satisfied with the resolution of your complaint, you may contact the Ombudsman for Banking Services and Investments.

Mail to:
Ombudsman for Banking Services and Investments
401 Bay Street
Suite 1505, P.O. Box 5
Toronto, Ontario M5H 2Y4

Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca

For reasons of confidentiality and security, do not send confidential information such as account information or credit card number via email.

In the complaints handling process for Canadian financial institutions, including Citibank Canada, the Financial Consumer Agency of Canada is responsible for ensuring that all financial institutions comply with federal consumer legislation and will investigate any complaint or concern that relates to a possible breach of that legislation.

You may contact the FCAC in writing at 6th floor Enterprise Building, 427 Laurier Ave. W., Ottawa ON, K1R 1B9; by calling 1-866-461-3222 (English); 1-866-461-2232 (En Francais) or through its website at www.fcac-acfc.gc.ca.

In compliance with the Support Orders and Support Provisions (Banks and Authorized Foreign Banks) Regulations, Citibank Canada has designated the following offices for the service of enforcement notices in respect of the below noted provinces.

Alberta
Citibank Canada, Canterra Tower
400-3rd Avenue S.W., Suite 4301
Calgary, Alberta T2P 4H2

British Columbia
Citibank Canada, The Citi Private Bank
550 Burrard Street, Bentall 5, Suite 1228
Vancouver, BC V6C 2B5

Ontario
Citibank Canada, Citigroup Place
123 Front Street West, Suite 1100
Toronto, Ontario M5J 2M3

Quebec
Citibank Canada
1501 McGill College Avenue, 4th floor
Montréal (Québec) H3A 3M8